Please note that the order is a custom tee, made to order and printed just for you, in the size and color that you have requested and order once processed cannot be refunded. For this reason, tees made to your specific requirements (ie: outside of standard customization options offered to all customers), is personalized or otherwise can't be resold due to a bespoke element, unless the shirt has been received by you is defective, we do not honor returns on our shirts. We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement. There are no refunds or exchanges.
Most of the time we just re-ship the item at our cost if there’s been any unsatisfactory issue, which is very rare, but you should know anyway, so please don’t worry at all. We are here for you at all times.
Please allow up to 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the package you received is not true to what was originally ordered (wrong size, wrong design, wrong product type...), please notify us and to rectify any defects in your order, please share photo evidences with clear photographs of the error or problem or damage at email@example.com. Defects of workmanship and products are on us.
However, if YOU, the customer, has made a mistake in ordering, for example, incorrect size selected or wrong color chosen, we would be happy to replace your order and we will work out something for you, by just paying the shipping fee and small of handling fee (handling fee may vary per product type). However, if you are in any way unsatisfied with your purchase, please contact us and we’ll find a solution for your case because your satisfaction is our top priority and our guarantee.
We will take all responsibility for the faulty product due to defects of workmanship and product and you can choose to receive the compensation as follows:
- If you still wish to receive the item(s) in your original order: We will send the replacement to your address free of charge.
- If you no longer want the item(s)/do not wish for a replacement: We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven't received the refund.
- If you still want the product with correct specs, please write us and we will certainly work out something for you.
- You can keep the defective product as an apology from TomatoLi without having to send it back for return.
Please note that we will only process your request within 7 days after you've received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
Exchanges of damaged or defective items
Items that are delivered to you defective or damaged may be replaced for the same item only. If your item is delivered defective or damaged, email us at firstname.lastname@example.org with clear photographs and description of the problem and we will take care of the issue for you. Unfortunately, we cannot accept any refunds/replacements on sale items or gift cards or bought using any coupon/discount/promotion codes.
Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, cause we live hectic lives and nobody is perfect, right?
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your bank’s or credit card issuer’s refund processing may impact the timing of your refund.
If your package gets stolen when delivered, TomatoLi is not responsible for replacement. We suggest always going to USPS first with the tracking number if an order says it was delivered and not in your possession. More details on this in our Shipping Policy
Late or missing refunds
If you haven’t received a refund after being notified that a refund would be issued, first check your bank account or credit card again and then contact your bank or credit card issuer. It may take some time before your refund is officially posted by your bank or credit card issuer. If your bank or credit card issuer has not processed your refund even after 30 days, please contact email@example.com